Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you use Chime. By using Chime, you agree to the practices described in this policy.

1. Information We Collect

• Account information — your name, email address, and password (stored securely as a hash).
• Preferences — timezone, delivery schedule, audience configurations, and business context you provide during setup.
• Usage data — how you interact with the service, including delivery logs and session information.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve Chime and its features.
• Personalize your experience and deliver relevant content.
• Communicate with you about the service, including transactional emails and product updates.
• Develop, test, and improve new products, services, and features.
• Conduct analytics, research, and reporting to better understand how the service is used.
• Send marketing communications about our products and services (you can opt out at any time).
• Enforce our terms, prevent fraud, and ensure the security of the service.
• Comply with legal obligations.
• Any other lawful business purpose related to operating and growing our business.

3. Service Providers

We work with trusted service providers to help us operate Chime. These providers process data on our behalf in accordance with our instructions and applicable data protection laws. We use industry-standard security practices and select providers who maintain appropriate safeguards for your data.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, secure password storage, access controls, and regular security reviews. While no system is completely secure, we take reasonable steps to protect your information.

5. Cookies

Chime uses essential cookies for authentication and session management. These cookies are necessary for the service to function and are not used for tracking or advertising.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Export your data in a machine-readable format.
• Opt out of marketing communications.

To exercise any of these rights, contact us at hello@getchime.co. We will respond within 30 days.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. Children

Chime is not intended for use by anyone under the age of 18. We do not knowingly collect information from children.

9. International Data Processing

Your data may be processed in multiple jurisdictions as part of the normal operation of the service. By using Chime, you consent to the transfer and processing of your data outside your country of residence.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the service. Continued use of Chime after changes take effect constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy, contact us at hello@getchime.co.